Privacy policy

Effective Date: 05 October 2025

1. Data Controller

Time Stuck is the data controller responsible for processing your personal data.

2. What Information We Collect

We only collect the information necessary to process your order or provide our services:
– Name and address
– Email address and phone number
– Payment information (we do not store full card details; payments are processed by secure third-party providers)
– Order history

Our website may also use cookies and similar technologies.

3. Legal Basis and Purposes of Processing

We process personal data on the following legal bases:
– Contractual necessity: to process and deliver your order.
– Consent: for marketing communications.
– Legal obligation: for accounting and tax requirements.

Your data is used for:
– Processing and shipping orders
– Customer service
– Order-related updates
– Marketing (only if you have given consent)

4. Sharing of Data

We only share your data with essential service providers, such as:
– Payment processors
– Delivery and logistics partners

These partners process data solely for the purpose of completing your order and are required to be GDPR-compliant.
We do not sell your data or share it with third parties for commercial use.

5. International Data Transfers

If your data is transferred outside the European Union, we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses.

6. Data Retention

We retain personal data only as long as necessary:
– Order and invoice data: kept for the legally required period (typically 7–10 years).
– Marketing data: kept until you withdraw consent.
– Other data: kept only as long as required to provide our services.

7. Security

We implement technical and organisational measures to protect your personal data against loss, unauthorized access, disclosure, or alteration.

8. Cookies

Our website uses:
– Functional cookies: required for basic website operation.
– Analytical cookies: used to improve website performance (only placed after consent).
– Marketing cookies: used for advertising purposes (only placed after consent).

You can adjust or withdraw your cookie preferences through your browser or our cookie banner.

9. Your Rights

You have the right to:
– Access your personal data
– Correct inaccurate data
– Request deletion of your data (where legally possible)
– Withdraw consent at any time
– Request data portability
– Restrict certain types of processing

Requests can be submitted to: timestuck.clothes@gmail.com.

10. Contact

For questions about this Privacy Policy or your rights:
Email: timestuck.clothes@gmail.com
Address: Lange Lozanastraat 142, 2018 Antwerpen, Belgium